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FIX / SPECIALIST ECOMMERCE PROJECTS

Ecommerce problems.
Resolved properly.

When a problem affects sales or daily operations, you need a team that understands the whole picture. We bring practical ecommerce experience to find the cause, resolve it and check the result.

Tell us what isn’t working Experience that counts
ILLUSTRATIVE EXAMPLECUSTOMER PURCHASE JOURNEY
Ready to buy.
Unable to check out.
Customers blocked at checkoutPurchases can be completed
CAUSE FOUNDREPAIR MADECHECKOUT VERIFIED

ECOMMERCE IN PRACTICE

Hands-on experience.
Across real stores.

01 / WHAT WE FIX

Sound familiar?

Unexpected checkout costs. Conflicting stock. Figures you can’t trust. Tell us what is happening and how it affects your business. We’ll investigate the cause.

01Customers see the wrong information.Markets · languages · checkout

The wrong currency, unavailable products or unexpected delivery costs can undermine a sale. We resolve the mismatch and check the buying journey for the affected countries and languages.

02Ad conversions aren’t tracking correctly.Advertising · conversions · measurement

Sales are missing, counted twice or attributed incorrectly in your advertising reports. We diagnose the tracking issues and verify the corrected data so you can make better decisions about your advertising.

03You can’t trust the reporting.Sales · advertising · management

Missing conversions, inconsistent figures or incomplete order information make decisions harder. We resolve the underlying issues and put checks in place so your team can trust the process and spot exceptions.

04Stock and orders aren’t keeping up.Online · POS · stock locations

Stock does not match across locations, orders fail to reach the right team or staff keep correcting information by hand. We help the connected parts of your business work together reliably.

05Something has stopped working.Store features · apps · connections

A broken feature, a failed connection or an issue that keeps returning. We investigate the cause and check the improvement in the places where it matters to your business.

02 / HOW WE WORK

Find it. Fix it.
Check it works.

Clear scope. Fixed costs. Agreed timing. Verifiable results.

  1. 01 / UNDERSTAND

    Find the cause.

    We start with your goals, then investigate the store and connected systems to understand what needs changing.

  2. 02 / AGREE

    Know the plan.

    We agree the work, fixed quote, timing and checks for success. Any additional paid investigation is agreed with you first.

  3. 03 / REPAIR

    Make the change.

    Our team carries out the agreed improvements, protecting your data and taking care of your ongoing operations.

  4. 04 / VERIFY

    Verify the result.

    We check the result against the agreed goals, explain what changed and put any agreed follow-up checks in place.

03 / EXPERIENCE THAT COUNTS

We understand
the whole operation.

Our experience spans stores, marketplaces and physical retail across Europe, the Americas and Asia. These are examples of problems we have helped resolve.

A buying journey that makes sense.

Corrected market, currency and product rules, then checked the customer journey through to checkout and monitored the result.

Stock and orders working together.

Connected online sales, marketplaces and POS across stock locations, keeping information aligned and reducing manual work.

Reporting the business can check.

Made order reporting traceable, with clear checks for missing information and payment status before data is passed on.

Tell us what you need

04 / GOOD TO KNOW

A few useful answers.

What if I don’t know what’s causing it?

Describe what happens, where it happens and when you first noticed it. We’ll ask the follow-up questions. A website link and, if useful, a screenshot are enough to start the conversation.

How much will the work cost?

Each problem is different. We first understand what needs changing and how the result will be verified, then provide a fixed quote for the agreed scope. Any additional work is discussed and agreed before it starts.

Do you only work with Shopify?

Shopify is our main platform. We also work with product feeds, tracking and connected ecommerce systems. Tell us what you use and we’ll confirm whether we can help.

How quickly can you help?

Tell us if the problem is stopping sales or fulfilment. We’ll confirm our availability and an expected timescale once we understand the issue.

Will you need access to my accounts?

If access is needed, we’ll agree which systems and arrange individual invitations with the permissions required. You keep ownership of your accounts.

LET’S GET IT WORKING

Tell us what’s
going wrong.

Discuss the problem

Share your website and a few words about the problem.