Experienced guidance.
Specialist advice focused on what you want to achieve and how to get it done.
ECOMMERCE CONSULTING / INDEPENDENT ADVICE · ONGOING SUPPORT
Ecommerce expertise.
Alongside your team.
Give your team the specialist knowledge and outside perspective they need to move forward. From unresolved problems to growth and new markets, we help you plan, make decisions and see the agreed work through.
We know where we want to go.
How do we get there?
How do we get there?
SUPPORT THROUGH DELIVERYPlan. Resolve. Progress.
Through to completion.
Through to completion.
With you through the work.
01 / WHAT YOU GET
Clear direction. Support to completion.
A plan your team can execute.
Clear actions, responsibilities and milestones to turn your goals into completed work.
Support through to completion.
We stay alongside your team, resolve obstacles and verify the agreed work is complete.
02 / THE SCOPE
What is holding you back?
Your team knows the business. We bring specialist ecommerce experience to the questions, obstacles and opportunities for your business.
01Your team needs specialist ecommerce input.
Bring in experience that complements your existing team. We help answer unfamiliar questions, evaluate options and support the people responsible for delivering the work.
02Internal problems keep going unresolved.
When issues pass between teams or suppliers, we investigate how the store, systems and processes fit together. Help establish responsibilities, resolve obstacles and keep the agreed work moving.
03You want to grow, but are unsure what to change.
Examine the customer journey, operations and available reporting to identify barriers and opportunities. Agree where to focus investment and support your team in delivering and reviewing the improvements.
04You are expanding into new markets or channels.
Work through languages, currencies, products, payments, delivery and connected operations. Support your team from planning through launch preparation and the agreed follow-up.
05A project needs experienced guidance.
Help your team clarify requirements, evaluate supplier proposals and navigate decisions during delivery. Review progress and help resolve issues through to the agreed completion.
06You need to raise the team’s capabilities.
Work through real decisions and problems together, explain the reasoning and document what matters. Help your team build understanding they can use as the business develops.
03 / HOW WE WORK
A clear route through.
- 01
Understand
Agree your goals and where your team needs support.
- 02
Plan
Set clear actions, responsibilities and milestones together.
- 03
Support
Work alongside your team to answer questions and resolve obstacles.
- 04
Complete
Verify the agreed work is complete and your team is ready to carry it forward.
04 / SCOPE & INVESTMENT
Agreed scope. Clear fees.
Specialist advice, an actionable plan and support for your team through to completion.
SUPPORT THROUGH TO COMPLETION
One agreed project fee.
Scope, milestones and payments confirmed before we start. Any additional work is agreed separately.
- Specialist advice for your team.
- A clear plan and milestones.
- Support through to completion.
- Verification of the agreed work.
05 / GOOD TO KNOW
A few useful answers.
Is this a one-off consultation?
The focus is support alongside your team through an agreed project or set of goals. We define the working sessions, availability and completion criteria together. A focused review is also possible if that is all you need.
Can you work with our existing team and agency?
Yes. We complement your team with specialist advice and practical support. We work through questions and obstacles with the people delivering the work, with responsibilities agreed from the start.
Will you stay involved until the work is completed?
Yes, through the completion and verification stages agreed in our scope. We set milestones and review progress together. If priorities, scope or timings change, we agree any impact on support and fees before proceeding.
Can you help our team build its own expertise?
Yes. We explain the reasoning behind recommendations, work through decisions together and document the agreed approach so your team can use that knowledge in future.
Can you carry out implementation as well?
Yes, where it fits our services. We make clear which work we carry out and which your team or suppliers deliver, with any implementation fees agreed separately. You retain ownership and control of your store, accounts and data.